Here at OceanZen we understand that sizing can be tricky when purchasing online therefore we will happily accept exchanges for wrong sizing.
We will only accept an exchange if the bikini is in absolute perfect condition and is:
- Unworn and unwashed with swing tags still in original place (We recommend trying on with underwear underneath
- No makeup, deodorant marks or perfume fragrance
- Returned within 14 days of delivery date for Australian orders and 21 days for International orders.
OceanZen is not responsible for lost or stolen returns therefore it is essential you consider returning with tracking as we cannot process exchanges without receiving the initial product.
Orders placed prior to a store sale are not negotiable for the percentage difference to be refunded.
ALL items marked on sale or used with a sale coupon code are final and cannot be returned or exchanged.
Our product has been quality controlled, however in the unlikely event (has never happened so far) that you receive a faulty item please notify firstname.lastname@example.org. Once received, if we deem the swimwear to be faulty you will be issued a store credit.
OceanZen reserves the right to deny a return if the product does not meet the requirements of our Returns Policy. If the exchange of your choice is not in stock/available you will be issued a store credit valid for 12 months as OceanZen does not offer refunds.
Gift cards are not redeemable for cash and non-refundable - valid for 12 months from purchasing date.
The customer is responsible for paying return shipping fees to us and returns must include a pre-paid postal satchel so we can return your exchange to you. OceanZen does not cover shipping fee's for exchanges.
A $10 shipping fee will be charged or added to your store credit if a pre-paid satchel is not included in your returned parcel.